Job Title: Flight/Drone Operations Support Service / Ground Support Operations / Visual Observer (GSO/VO) – Tier 3

Position Type: Full Time (40hrs/week)
Contract Duration: 12 months with the possibility of extension
Location (s): 
St. Louis, MO

Shift: Rotational

Required Qualifications:

  • Possess a current driver’s license.
  • Possess a valid 14 CFR Part 107 Remote Pilot Certificate (does not need to be current, but must not have been suspended or revoked).
  • Participate in Vendor’s FAA drug and alcohol screening program.
  • Must have successfully completed required client-provided training for Ground Support and Visual Observer roles for the client’s Part 135 Operations.
  • Maintain operational communications with the client’s Remote Site Lead using client-provided equipment.
  • Perform routine aircraft standard practices (as defined in the client’s UAS Maintenance Manual) during GS duty shifts.

Nature of the Job:

  • Primarily Ground Support, with minimal Visual Observation (VO), which is expected to be phased out in the near future.
  • Participate in periodic client-provided training to maintain relevant skills and knowledge.
  • This is NOT a pilot position.

Key Responsibilities

  • Ensure adequate staffing and resource availability to support uninterrupted FlightOps operations.
  • Schedule, manage, and oversee Tier 1 and Tier 2 FlightOps personnel to meet operational requirements.
  • Monitor team performance, availability, and operational readiness across assigned locations.
  • Coordinate and deliver classroom, eLearning, and field training while maintaining training records.
  • Develop and update training materials and provide subject matter expertise for FlightOps programs.
  • Conduct practical training, including equipment inspections and flight operation procedures.
  • Support operational evaluations, validation testing, and continuous improvement initiatives.


Key Notes:

  • Training: In-person, must attend 7-day paid training in Dallas for the selected consultants. All resources are required to attend this session. Travel and lodging expenses will be covered.
  • Commute: There may be occasions where commuting between client locations is required. All related expenses will be reimbursed and paid per mile.

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