Join Spino Inc. – A Global Innovation Hub!
At Spino, we power growth through cutting-edge technology and smart platforms. With offices across the USA, Canada, UK, India, and Costa Rica, we offer global opportunities, diverse projects, and a collaborative culture. Whether you’re in AI, SAP, software development, or IT support – your next big move starts here. Apply International Voice Process – Technical Support
Job Description:
Location: Noida (Both Side Cab Provided)
Shift: US Shift (24×7, Primarily Night Shifts)
Experience Required: Minimum 1 Year in International Voice Process (Technical Support)
Qualification: Any Graduate (Preferably Technical Background)
We are hiring Technical Support Executives for a leading US-Based Telecom Project in Noida. If you have excellent communication skills, a passion for technology, and experience in resolving customer queries over the phone, this is the perfect opportunity for you!
Key Responsibilities:
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Handle inbound voice calls from US-based customers regarding technical queries.
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Diagnose and troubleshoot internet connectivity, telecom, and networking issues.
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Coordinate with internal teams for quick and accurate issue resolution.
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Proactively escalate unresolved cases and ensure customer satisfaction.
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Maintain accurate records of customer interactions in the CRM.
Required Skills:
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Excellent verbal and written English communication skills.
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Strong technical troubleshooting and problem-solving abilities.
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Good knowledge of computer networking and telecom basics.
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Proficiency in MS Office (Word, Excel, PowerPoint).
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Ability to multitask, work in a fast-paced environment, and deliver results within deadlines.
Perks & Benefits:
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Attractive Salary + Night Shift Allowances
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Both Side Cab Facility as per company policy
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Opportunity to work on a global telecom project
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Career growth & skill enhancement programs
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Split week-offs and paid holidays as per company norms
Ideal Candidate Profile:
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Minimum 1 year of experience in International Voice Process (Technical Support).
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Tech-savvy and customer-focused with a positive attitude.
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Flexible to work in a 24×7 rotational shift (mainly night shifts).
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Immediate joiners preferred
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